Frequently Asked Question (FAQ)​​

Explore and discover more about us, our services, and resources.

General

Get to know us

Learn more about who we are, invite us for workshops, or make a donation.

MINDAKAMI is an initiative dedicated to promoting awareness of mental health and providing accessible therapy for all. We are a small team divided into two departments: the Advocacy Department and the Therapy Department.

We offer a wide range of services and resources designed to help individuals enhance their mental well-being and lead fulfilling lives.

At MINDAKAMI, we are dedicated to providing a diverse array of services and resources to assist individuals in enhancing their mental health and leading fulfilling lives. Our extensive range of services includes, but is not limited to:

  • Advocacy programmes
  • Awareness campaigns
  • Research
  • Training and workshops
  • Community programmes
  • Employee Assistance Programme
  • Mental health screening
  • Therapy services
  • Psychological assessment

For more comprehensive information about our work, we encourage you to visit the “Our Work” section on our website. There, you will discover detailed insights into the various programmes and services we offer.

Please reach out to us through our contact form on the website or email us at hello@mindakami.org with details about your event.

There are multiple ways in which you can support MINDAKAMI’s mission. You can make a donation, volunteer your time and expertise, raise awareness about mental health, participate in our events and fundraisers, or even become a corporate sponsor. For more detailed information, please visit our website at mindakami.org/support-us.

Certainly! We appreciate and warmly welcome donations to bolster our mission and the services we provide. Your contributions enable us to maintain accessible mental health support and raise awareness about mental well-being. Kindly visit mindakami.org/support-us to make your donation.

We appreciate your interest in working with MINDAKAMI. Please visit the https://mindakami.org/careers/ page to explore any current job openings or volunteer opportunities.

You can also reach out to us through the provided contact information to inquire about potential collaborations or partnerships.

Getting here

MINDAKAMI is located on the third floor, inside the Unicorn Hub co-working space. Unicorn Hub is located in between Ding Xiang Sang Nyuk Noodles and Digital Printing Shop.

  • If you are driving, you can search for “MINDAKAMI” on Google Maps or Waze for directions to our location.

 

  • If you are taking Grab, please search for “MINDAKAMI” as the drop-off point.

 

  • If you are taking public transport, MRT TTDI would be the nearest location, and take bus T813 to Damansara Utama. Depending on where you stops (because there’s two bus stops in front of us), landmarks would be: 
    • BHP Petrol on your left (you need to walk 2-3 minutes)
    • Unicorn Hub on your right (we are located inside).

Yes, You can park either at the public parking space in front of the Unicorn Hub or inside the Starling Mall.

Yes, MINDAKAMI is conveniently located just a 3-minute walk away from Starling Mall. For more detailed directions and guidelines on parking at Starling Mall, you can refer to the following link:

https://www.instagram.com/reel/CpxWDVqJ1P-/?igshid=YmMyMTA2M2Y=

Since we are located inside the co-working space, we will be operating on an appointment basis for the mental health service. In case you have a session after 7 pm, we will temporarily close the grille door for safety reasons.

Please ring the bell, call, or contact us if this occurs.

Guides

Mental Health Services

Cultivating wellness through tailored support and compassionate care.

MINDAKAMI offers a wide range of mental health services, including:

  • Individual therapy
  • Group therapy sessions
  • Couples therapy
  • Career assessment
  • Psychological assessment
  • Mental health screening
  • Educational workshops

These services are provided by mental health professionals who are trained and experienced in supporting individuals with various mental health concerns.

Everyone. If you have any issues, if you have or suspect to have mental disorders, if you have trauma, if you have concerning invisible illness, if you need career guidance, if your child or friend needs it, if you and your partner are fighting, or if you need someone to talk to; we are here for you.

Yes. We cater to anyone aged 13 to 54 years old. If you are under 18, you are able to attend any mental health services except couples therapy and certain psychological assessments. We will provide you with the consent form prior to the session.

Yes, confidentiality is a fundamental aspect of our services. We adhere to strict privacy policies and professional ethics. 

Your personal information and conversations with our mental health professionals will remain confidential, unless there is a risk to your safety or the safety of others.

An online session means you can attend the session virtually via video conference service like Google Meet. We will provide you with the link and reminder once booked.

An in-person session means you can attend the session in our therapy room. We will provide you with the address and reminder once booked.

Yes. We have the same fee for online and in-person session. Talk to your therapist about it. This also applies if you have attended in-person sessions and want to try online sessions too!

Our Psychological Assessments

Therapy, also referred to as counselling or psychotherapy, is a collaborative process between individuals and mental health professionals to address and resolve a range of issues or mental health concerns. These may include matters related to family, relationships, career, mental illnesses, or disorders.

Psychological assessment is a clinical evaluation that aim to diagnose, understand, and offer recommendations for intervention or support. As part of the assessment process, you are required to attend the 1.5 hours of clinical interview to determine the most suitable assessment for you.

MINDAKAMI provides diagnosis and support for the following mental health conditions, but not limited to:

  1. Anxiety Disorders
  2. Attention-Deficit/Hyperactivity Disorder (ADHD)
  3. Bipolar Disorder
  4. Borderline Personality Disorder (BPD)
  5. Depression-related Disorders
  6. Eating Disorders
  7. Gender Dysphoria
  8. Obsessive-Compulsive Disorder (OCD)
  9. Personality Disorder
  10. Post-Traumatic Stress Disorder (PTSD)
  11. Substance Use Disorders and Addiction
  12. Somatic disorders

Our team of clinical psychologist is experienced in assessing and diagnosing these conditions. We understand that each individual’s experience is unique, and we provide personalized evaluations to ensure accurate diagnoses and appropriate treatment plans

No. While there are some practices out there that provide results after one session, our trained and professional clinical psychologists are dedicated to providing the most accurate evaluation. Diagnoses require a thorough evaluation over multiple sessions to gather comprehensive information about your symptoms, history, and functioning.

With nearly 300 mental illnesses listed in the Diagnostic and Statistical Manual of Mental Disorders, our clinical psychologists will evaluate each possibility depending on the complexity of your situation.

In MINDAKAMI, the steps to receive a diagnosis and evaluation for your psychological condition are as follows:

  1. Attend the clinical interview: The first step is to attend a clinical interview. This interview is essential and must be completed before booking any assessments. It helps the clinical psychologist understand your concerns, symptoms, and background information. During this step, you will discuss with the clinical psychologist which assessments are most suitable for your needs. Based on the interview, the psychologist will determine the appropriate type of assessment(s) to be administered.
  2. Book the psychological assessment package: After the Clinical Interview, you can proceed to book the psychological assessment package or a single-based session based on the discussion.  Each package includes several sessions and free brief report that are relevant to the type of assessments being conducted.
  3. Consider additional sessions or assessments: In some cases, our clinical psychologists may determine that additional sessions or assessments are necessary. This is a rare situation and usually arises when there is a possibility of comorbidity, meaning the presence of multiple psychological conditions. The decision to add additional sessions or assessments will be based on the psychologist’s professional judgment and your specific circumstances.
  4. Consider the full report: All our psychological assessments include a free brief report. However, you also have the option to purchase the full report. The full report provides a more comprehensive and detailed analysis of the assessment results, including recommendations and other relevant information. You can discuss with your psychologist whether the full report would be beneficial for your understanding and future treatment planning.

The brief report contains basic information about your clinical background and a summary of your results. It is usually 1-2 pages in length.

The full report, on the other hand, provides detailed information about your clinical background, assessments, results, recommendations, and other relevant details specifically tailored to you. It is typically 3-6 pages in length.

Our Mental Health Professionals

Our services are provided by licensed, professional and/or in-training mental health therapists. We use the term therapist as an umbrella term for all our therapists.

Trainee therapist is an in-training counsellor or clinical psychologist who is in the process of completing their education to become a licensed therapist through ongoing training and supervision.

Associate therapist has completed the relevant education and training, has applied but yet to obtain a license. Associate therapist works under the supervision of a licensed therapist.

Licensed therapists are therapist who has obtain license from the Lembaga Kaunselor Malaysia, the Malaysian Society of Clinical Psychology or the Malaysia Health Allied Profession.

The term may vary based on different mental health organisation, clinic, or centre.

Counsellor provides therapy, treatment, and support to individuals with mental health conditions or who are dealing with personal challenges and life changes. Counsellor uses an evidence-based, holistic and integrative approach to help their clients.

Clinical psychologist provides therapy, diagnosis, and treatment for mental illnesses. Clinical psychologist uses an evidence-based and clinical-based approach to help their clients.

Fees & Packages

We strive to keep our services affordable and accessible. Our fees for mental health services vary depending on the type of services and packages. They are based on the recommended fee structure by respected mental health bodies in Malaysia, such as Lembaga Kaunselor Malaysia and Malaysian Society of Clinical Psychology.

The fee includes components such as processing fees, earnings for trainee therapists (as they are compensated for their work), and administrative fees.

MINDAKAMI’s services primarily provide non-emergency mental health support, except for existing clients and selected cases.

All sessions (except group therapy) must be book 40 hours before the appointment.

If you find yourself in an immediate crisis or require urgent assistance, we kindly request that you reach out to the emergency helpline numbers listed on our website or visit the nearest emergency room. Your safety and well-being are of utmost importance, and it is essential to prioritize them in such situations.

For existing clients and selected cases, if you require emergency therapy session, please contact us via WhatsApp. The fee remains the same.

Our packages is suitable for those who would like to commit their sessions with a preferred therapist. It is non-transferable, non-shareable and can be renewed at anytime. Here are the details for the packages:

  1. Individual Therapy & Couples Therapy: This package includes four (4) sessions, valid for two months. It can be renewed at any time.
  2. Group Therapy: The fee for the first-time booking includes all upcoming sessions, and attendance is mandatory for all sessions. If you are unable to attend one or more sessions, the fee for those sessions will be forfeited.
  3. Psychological Assessment: It is mandatory to attend the clinical interview before selecting the appropriate psychological assessment. This package includes several sessions, a diagnostic assessment tool, and a brief report. Additional fees may apply for additional session, diagnostic assessment tool or a full report, if deemed necessary.

Click on “Book a session” button or login to “Client Account” > Select your preferred therapy services > Select “Packages” > continue with the information and payment details.

A special code to book your next sessions will be sent to your email prior to the session. 

You need to claim the sessions within two (2) months. Any unclaimed sessions before the expiration date will be forfeited.

Rescheduling & Cancellation​

Yes. It is applicable for individual therapy, couples therapy, psychological assessment and career assessment only.

Reschedule: Each client is entitled to reschedule up to one (1) session from the initial booking session. Inform us 24 hours before the session via Telegram or WhatsApp to reschedule. You will receive a follow-up email or notification once rescheduled. 

Cancellation: It is unfortunate that you cannot attend your therapy. Please inform us 24 hours before the session for cancellation. MINDAKAMI has a 5% processing fee due to our advanced booking system. We will refund 95% of your payment within 72 hours.

Your fee will be fully forfeited if you reschedule or cancel the appointment less than 24 hours before the session. No-shows within 15 minutes will also forfeit the session.

No. Group therapy involves others; you need to attend the scheduled session unless the therapist need to reschedule the entire session. No-shows will forfeit your fee.

Others

We are delighted to hear that you are interested in having a session with us. Please note that our in-person room in Petaling Jaya is situated on the third floor and accessible only by stairs, which may pose challenges for individuals with physical immobility. 

We will make sure to update this FAQ if we find a better alternative for you. However, our online sessions are accessible to everyone, regardless of physical mobility.

Currently, we are still in the process of finding a therapist who can use Bahasa Isyarat Malaysia (BIM). We can still facilitate communication through typed interactions during online sessions. We recommend booking a session with a therapist who has undergone sensitization training to ensure a better understanding of your needs. 

Additionally, if you have a BIM Interpreter, we are more than happy to have them assist the session to enhance communication and support your therapy experience.

Absolutely! At MINDAKAMI, we strongly believe that therapy services should be inclusive and accessible to everyone. We encourage you to choose an LGBTQ+ affirmative therapist who is knowledgeable and supportive of LGBTQ+ experiences. Our therapists are committed to providing a safe and non-judgmental space for clients of diverse backgrounds and identities.

Therapy can be difficult without a therapeutic relationship. There are three steps how to do this;

  1. Provide a chance to your current therapist. Arrange a session to discuss why you’re not comfortable with them. They may provide the best solution that caters for your needs. If you still want to proceed with another therapist, follow step 2.
  2. Talk to your therapist or contact us if you want to transfer your case to the new therapist. A consent form will be given.
  3. Book the new therapist via our booking system.

We take every complaint, concern and anonymity seriously. Please email us at hello@mindakami.org with the heading “Therapy issue: _____ (write a brief about the issue)”. Once we open the investigation report, we will reply to your email and provide updates about it.

Guides

Attending the session for the first time

Embark on a journey of healing with our welcoming and inclusive sessions.

During your first session, you can expect to have an opportunity to discuss your reasons for seeking the session and any specific concerns you may have. Your therapist will likely ask you questions to better understand your background, current situation, and goals for therapy.

It’s also common to go over the therapist’s approach, confidentiality policies, and to address any questions or anxieties you might have.

It is helpful to bring any relevant medical records, medications you are currently taking, and a list of questions or topics you would like to discuss. It is also essential to come with an open mind and a willingness to engage in the therapeutic process.

No, your therapist will not judge you during the first session or any other session. Therapists are trained to provide a safe, non-judgmental space where you can openly express your thoughts and feelings. They are there to support you, listen to you, and help you navigate your challenges in a compassionate and understanding manner.

It’s completely normal to feel nervous or uncomfortable before or during your first session. Remember that any mental health services such as therapy, is a process, and it may take some time to build a rapport with your therapist. If you’re feeling uneasy, don’t hesitate to communicate your feelings to your therapist. They are experienced in helping clients feel more at ease and can address any concerns you may have.

The duration of a first session can vary depending on the therapist and the mental health services.

Generally, the initial session can range from 50 minutes to 90 minutes.

For individual and couples therapy, the frequency of sessions will depend on various factors, including your needs, availability, and the therapist’s recommendation. Typically, therapy sessions are scheduled on a weekly or biweekly basis. However, your therapist will work with you to determine the most suitable frequency based on your individual circumstances.

For group therapy, career assessment, psychological assessment and mental health screening, the number of sessions are fixed.

In most cases, the sessions are one-on-one between the client and the therapist. However, some therapists may allow you to bring a support person for your first session if it helps ease your anxiety or if their presence is essential for your comfort. Please inform us if you are bringing someone to the session.

Resources

Employee Assistance Program (EAP)

This section will be updated soon

Resources

MINDAKAMI for NGO

This section will be updated soon

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